Terms of service

Last updated: 9 November 2026

About these terms

These terms apply to all purchases made through hairfade.co. The online shop Hairfade is operated by Shaker Group AB, Fredrik Bööks väg 5, 291 45 Kristianstad, Sweden ("we", "us"). We sell hair clippers, trimmers, shavers and related grooming products online and deliver them within the United Kingdom. Please read these terms together with our Shipping policy, Refund policy and Privacy policy before placing an order. These terms do not affect your statutory rights as a consumer.

Products

Product pages describe each item, its available options and its price. Please check the product details carefully before ordering, including the charging method, accessories and any information about water resistance. Images are for illustration; small differences in colour may occur due to screen settings. If an item you ordered is unavailable or an error affects your order, we will contact you and either correct the order with your agreement or refund you in full.

Ordering and contract

You can review and correct your basket and your details at checkout before submitting your order. After you place an order, we send an order confirmation email to acknowledge that we have received it. The contract between you and us is formed when we dispatch your order and send you a shipping confirmation. If we cannot accept your order, we will tell you and refund any payment taken.

Prices and payment

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Standard UK delivery is free. The total price, including any applicable taxes, is shown at checkout before you place your order. You can pay using the payment methods shown at checkout. Payment is authorised or taken when you place your order. If a product is listed at an obviously incorrect price because of an error, we will contact you before dispatch and you may choose to cancel the order for a full refund.

Delivery

We deliver within the United Kingdom only. Orders are processed within 1–2 working days, and the estimated delivery time is 6–10 working days from your order, including processing. Every order is sent with tracking. Full details are in our Shipping policy. Goods remain our responsibility until they are delivered to you or to a person you have nominated.

Returns and cancellation

You may return items within 30 days of delivery as described in our Refund policy. This is in addition to your statutory right to cancel within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. Our Refund policy explains how to return an item, who pays return postage and how refunds are made.

Faulty goods and your statutory rights

Goods you buy from us must be as described, fit for purpose and of satisfactory quality, as required by the Consumer Rights Act 2015. If an item is faulty or not as described, please contact us and we will provide the remedy you are entitled to, which may include a repair, replacement or refund. We do not offer an additional commercial warranty beyond these statutory rights.

Use and safety

Please read and follow the instructions and safety information supplied with each product. Use only the charging cable or adapter supplied with the product or one recommended in its instructions. Do not use or charge a product that appears damaged. Only use a product in or near water if its instructions state that it is suitable for this. Keep grooming products and their blades out of the reach of children.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage caused by using a product in a way that does not follow its instructions, unless this results from a fault in the goods, from goods not being as described, from incorrect information or instructions provided by us or from our negligence. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, under the Consumer Protection Act 1987 or for any other liability that cannot be limited or excluded by law.

Recycling electrical items and batteries

Electrical and electronic equipment and batteries must not be disposed of with general household waste. The crossed-out wheeled bin symbol on a product, its packaging or its instructions means that it must be collected separately at the end of its life. Your local council can tell you where to take old electrical items and batteries, for example a household waste recycling centre.

Using the website

Please use the website lawfully and provide accurate information when ordering or contacting us. You must not interfere with the website or introduce harmful software. Content on this website, including text and images, is protected by the rights of its owners.

Privacy

Our Privacy policy explains how we process personal data and how you can exercise your rights.

Complaints, governing law and courts

If you have a complaint, please contact us at support@hairfade.co and we will do our best to resolve it. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in your local courts and you keep the mandatory consumer protections available where you live.

Changes to these terms

We may update these terms from time to time. The terms in force when you place your order apply to that order.

Contact

Hairfade
Operated by: Shaker Group AB
Business address: Fredrik Bööks väg 5, 291 45 Kristianstad, Sweden
Email: support@hairfade.co
Support hours: Monday to Friday, 9:00–17:00 (UK time)

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