Refund policy

Last updated: 9 November 2026

This policy explains how to return an item bought from Hairfade at hairfade.co, who pays for return postage and how refunds work. Hairfade is operated by Shaker Group AB. Nothing in this policy limits your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

At a glance

  • Return period: 30 days from the date of delivery, no reason needed
  • Return postage for a change-of-mind return: paid by you
  • Faulty, damaged or incorrect items: we cover the return postage
  • Refunds: to your original payment method, within 14 days of receiving the item back or proof that you sent it

Your 30-day return period

You can return an item for a refund within 30 days of the date it was delivered to you. You do not need to give a reason. If your order arrives in more than one delivery, the 30 days start from the day you receive the last item.

Under the Consumer Contracts Regulations 2013 you have a statutory right to cancel an online purchase within 14 days of receiving the goods. Our 30-day return period is in addition to that right and gives you more time; it does not reduce it. After telling us you want to return an item, please send it back within 14 days.

How to return an item

  1. Email support@hairfade.co with your order number and the item or items you would like to return. Any clear statement that you want to cancel or return is enough. You may also use the optional cancellation form below.
  2. We will confirm your return and send you any instructions needed for your parcel.
  3. Pack the item securely, including all attachments, combs, guards, charging cables and accessories that came with it, and send it to our UK returns address shown below.
  4. Keep your proof of postage, ideally with a tracking number, until your refund has been processed.

UK returns address

Hairfade Returns
More Plus 2 Central Park, Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom

Please include your order number inside the parcel or on the outside packaging so that we can match it to your return. Contacting us first helps us process your return quickly.

Condition of returned items

You may handle and examine an item as you would in a shop, to the extent necessary to establish its nature, characteristics and functioning. For a hair clipper, trimmer or shaver this means you can unpack it, check that all parts are included, charge it and switch it on.

Because these are personal grooming products, please do not use an item to cut or shave hair if you think you may return it. If an item has been used or handled beyond what is necessary to examine it and this reduces its value, we may deduct a proportionate amount from your refund. Original packaging helps us process a return but is not a condition of your right to return.

If an item contains a built-in rechargeable battery, please mention this when you contact us so we can let you know about any packaging or carrier requirements.

Return postage costs

  • Change of mind: you arrange and pay for the direct cost of returning the item. We do not charge a restocking fee.
  • Faulty, damaged or incorrect items: we cover the cost of return postage. Please contact us before sending the item so that we can arrange this.

Refunds

Once we have received and checked your return, we will refund you to the payment method you used for the order. We will make the refund within 14 days of receiving the item back, or within 14 days of you providing evidence that you have sent it, whichever is earlier. We will let you know by email when the refund has been issued. Your bank or payment provider may take a few additional working days to show the credit.

Standard UK delivery is free, so there are no outbound delivery costs to add to a refund.

Changes or cancellations before dispatch

If you want to change or cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we will make the change or cancel it and refund you in full. If it has already been dispatched, you can still return it under this policy.

Faulty, damaged or incorrect items

If an item arrives damaged, does not work as it should, is not as described or is not what you ordered, please contact us at support@hairfade.co with your order number and a short description of the problem. Photographs help us to resolve the matter quickly, but providing them is not a condition of your rights. If an item with a rechargeable battery appears damaged, please do not charge or use it.

Under the Consumer Rights Act 2015 you have the short-term right to reject faulty goods within 30 days of delivery and receive a full refund. After that, you are entitled to a repair or replacement and, if that is not possible or does not solve the problem, to a price reduction or refund. If a fault appears within six months of delivery, it is generally presumed to have been present at delivery unless the contrary is shown. These rights apply in full, in addition to this policy, and we cover the return postage in these cases.

Optional cancellation form

You can copy this wording into an email. Using it is optional.

To: Shaker Group AB, trading as Hairfade, Fredrik Bööks väg 5, 291 45 Kristianstad, Sweden; support@hairfade.co

I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if this form is sent on paper):

Contact

Hairfade
Operated by: Shaker Group AB
Business address: Fredrik Bööks väg 5, 291 45 Kristianstad, Sweden
Email: support@hairfade.co
Support hours: Monday to Friday, 9:00–17:00 (UK time)

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