Contact

Get in touch

Do you have a question about a product, an order or a return? Send us a message using the form on this page or email us directly. Please include your order number if your question is about an existing order, so that we can help you more quickly.

Contact details

Email: support@hairfade.co
Support hours: Monday to Friday, 9:00–17:00 (UK time)

Messages received outside our support hours are answered on the next working day.

Business information

Hairfade
Operated by: Shaker Group AB
Business address: Fredrik BΓΆΓΆks vΓ€g 5, 291 45 Kristianstad, Sweden

Please note that the business address is not a returns address. To return an item, please see our Refund policy or contact us first.

Before you write

Many common questions about delivery, tracking, returns and product care are answered in our FAQ. To follow your parcel, use the tracking link in your shipping confirmation email or visit our Track your order page.