FAQ
Ordering
How do I place an order?
Choose your product, select any available options and add it to your basket. At checkout, enter your delivery details, choose a payment method and place your order. You will receive an order confirmation email shortly afterwards.
Can I change or cancel my order?
Yes, as long as it has not yet been dispatched. Please email support@hairfade.co as soon as possible with your order number. If your order has already been dispatched, you can return it under our Refund policy.
I have not received an order confirmation. What should I do?
Please check your spam or junk folder first. If you still cannot find it, contact us with the name and email address you used at checkout and we will check your order.
Shipping and delivery
Where do you deliver?
We deliver to addresses within the United Kingdom.
How much does delivery cost?
Standard delivery within the UK is free on every order.
How long does delivery take?
Orders are processed within 1β2 working days. The estimated delivery time is 6β10 working days from your order, including processing. Working days are Monday to Friday, excluding UK bank holidays. See our Shipping policy for details.
Tracking
How can I track my order?
Every order is sent with tracking. When your order is dispatched, we email you a shipping confirmation with your tracking number and a tracking link. Tracking information can take a short time to appear after dispatch. More information is on our Track your order page.
My order has not arrived within the estimated time. What now?
Please email support@hairfade.co with your order number. We will investigate with the carrier and, if a parcel has been lost, send a replacement or refund you.
Returns and refunds
Can I return an item?
Yes. You can return items within 30 days of the date of delivery, without giving a reason. Your statutory rights are not affected.
How do I return an item?
Email support@hairfade.co with your order number and the items you want to return. We will confirm your return and send you any instructions you need. Then send the item, with all its attachments and accessories, to our UK returns address:
Hairfade Returns
More Plus 2 Central Park, Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom
Can I try a clipper or shaver before returning it?
You can unpack an item, check that all parts are included, charge it and switch it on. As these are personal grooming products, please do not use an item on your hair if you think you may return it. Full details are in our Refund policy.
When will I receive my refund?
We refund to your original payment method within 14 days of receiving the item back, or of receiving proof that you have sent it, whichever is earlier. Your bank may take a few additional days to show the credit.
What if my item is faulty, damaged or incorrect?
Please contact us with your order number and a short description of the problem. If an item with a rechargeable battery appears damaged, please do not charge or use it. We will arrange a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.
Payment
Which payment methods can I use?
You can pay using the payment methods shown at checkout. Payments are processed securely.
Are prices shown in pounds sterling?
Yes. All prices are shown in GBP and include VAT where applicable. The total amount is shown at checkout before you place your order.
Product care
How do I clean my clipper or trimmer?
After each use, switch the tool off, remove the guard and brush loose hair from the blades and the guard with the cleaning brush. Only rinse the blades or the device with water if the product instructions state that it is washable. Let parts dry fully before reassembling and storing them.
Why and how should I oil the blades?
Oiling reduces friction and heat, helps the blades cut smoothly and supports a longer working life. Apply a few drops of the clipper oil supplied or recommended in the instructions to the teeth of the blade, switch the tool on for a few seconds to spread the oil, then wipe off any excess with a soft cloth. If you use your clipper regularly, oiling after every few uses is a good habit; always follow the manufacturer's instructions for your model.
How do I store my grooming tools?
Store them clean and dry, with the blade guard fitted if one is supplied, and out of the reach of children. Avoid leaving them in very hot or very cold places.
Charging and batteries
How should I charge my device?
Use the charging cable or adapter supplied with the product or one recommended in its instructions. Charging times and battery runtime vary by model and are listed on the product page or in the manual where available.
How do I look after the battery?
Follow the charging instructions for your model. Do not charge a device that appears damaged, and avoid charging or storing it in very hot conditions. If you are not going to use the device for a long time, store it in a cool, dry place and charge it from time to time as recommended in the instructions.
How do I dispose of an old device?
Electrical items and batteries must not be put in general household waste. Your local council can tell you where to recycle them, for example at a household waste recycling centre.
Warranty
Is there a warranty?
All products are covered by your statutory rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, please contact us and we will arrange the remedy you are entitled to. We do not offer an additional commercial warranty.
Still have a question?
Email us at support@hairfade.co. Our support hours are Monday to Friday, 9:00β17:00 (UK time).