Shipping policy
Last updated: 9 November 2026
This policy explains where we deliver, how long delivery takes and how you can follow your parcel.
Free UK delivery
We deliver to addresses within the United Kingdom. Standard delivery is free on every order, with no minimum spend. Prices are shown in pounds sterling (GBP) and include VAT where applicable.
Processing and delivery times
- Order processing: 1–2 working days
- Order cut-off time: orders placed before 14:00 (UK time) on a working day start processing the same day
- Delivery time in transit: 5–8 working days after dispatch
- Estimated delivery time: 6–10 working days from your order, including processing
Working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are processed on the next working day. Delivery times are estimates; during busy periods or in the event of carrier delays a delivery may occasionally take longer.
Tracking your order
Every order is sent with tracking. When your order is dispatched, we send you a shipping confirmation email containing your tracking number and a tracking link. Tracking information can take a short time to appear after dispatch. If you cannot find the email, please check your spam or junk folder or contact us with your order number. You can also find the status of your order on our Track your order page.
Delivery address
Please check your delivery address carefully before placing your order. If it needs correcting, contact us as soon as possible; we can update it as long as the order has not yet been dispatched. If a parcel is returned to us because of an incorrect or incomplete address or because it was not collected, we will contact you about the next steps before arranging another delivery.
Delays, loss or damage
If your order has not arrived within the estimated delivery time, please email support@hairfade.co with your order number and we will investigate with the carrier. If a parcel is lost in transit, we will send a replacement or refund you. Goods remain our responsibility until they are delivered to you or to a person you have nominated to receive them.
When your parcel arrives, we recommend checking it for visible damage. If an item is damaged, please do not charge or use it, and contact us with your order number. Our Refund policy explains returns and your rights for faulty or damaged goods. Your statutory rights are not affected.
Contact
Hairfade
Operated by: Shaker Group AB
Business address: Fredrik Bööks väg 5, 291 45 Kristianstad, Sweden
Email: support@hairfade.co
Support hours: Monday to Friday, 9:00–17:00 (UK time)
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